FAQ

Distance between sitting bones in cm + value of sitting position in cm = saddle width 

The sitbone and pubic bones both come together from their widest points in a “V” shape. This means the more dynamic the riding position, the narrower the saddle is allowed to, and should be. Already in 2002 we developed a simple equation which uses the distance of the sitbone tips in dependence of the riding positing to calculate the perfect saddle width.

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The saddle width is always the effectively usable seat surface, i.e. where the sit bones can actually rest, not the total width. With all SQlab saddles, the usable area is used to the maximum and as little width as possible is wasted due to excessive curvature. 

The SQlab active saddle technology enables a physiological movement of the pelvis, thus ensuring a round step which can relieve the strain on intervertebral discs and facet joints. This can contribute to fatigue-free driving and the prevention of complaints in the lower lumbar spine area.

In the basic assembly we recommend to adjust the saddle with the seat in the scale so that the relief step to the nose is correctly recognizable. It is also advisable to push the saddle in the saddle clamp forwards towards the stem. This ensures that the sit bones lie in the intended area. After the first test ride, the saddle can be adjusted both in the saddle offset and in the inclination, taking into account the knee pilot and the technical specifications.
Adjustment advice 

When a saddle is too narrow, the pressure shifts from the sitbones to the perineal area. This results in feelings of numbness and pain in the sitbones.

When a saddle is too wide, the nerves in the thigh area are at risk of being compressed which makes for reduced blood flow. This is often expressed in tingling/numb feet.

Back in 2002, SQlab was the first saddle manufacturer to introduce a system to measure the distance between the sit bones and to calculate the optimal saddle width. This guarantees that your sitting bones lie completely flat on the saddle. This is the only way to relieve pressure to the sensitive areas in both men’s and women’s bodies that are affected by hard saddles. > Measure your sit bones 

Our saddle models are designed for ergonomic performance and are therefore, depending on the saddle model, only able to perform the ergonomic function up to a certain rider weight.

The saddles are carefully designed and are regularly subjected to various load tests and usually significantly exceed the standards. The weight specification serves as orientation and specification and we are obliged to point out that an additional load on the saddle, related to the body weight, can lead to the failure of the components (struts, shell, seat post). For this reason, the use of the saddle outside our specifications is at your own risk and responsibility. 

Our grips are available in two to three different sizes (diameter/grip circumference). With the help of our developed grip width template the grip width is determined and thus the correct grip size is determined. 

The measurement can take place at our local dealers who have our grips in their program. 
Dealer locator 

If you cannot find a dealer in your area, you have the option of determining the grip width at home. Please make sure that you print the PDF in the correct format so that errors can be avoided. 
Grip size template 

Based on the foot type determination and thus according to the different foot types and the special requirements when cycling, we have developed insoles in three different forms, which support the respective weak points of the foot.

The measurement can take place at our stationary specialized trade which has our soles in the program.
Dealer locator 

If you prefer a personal consultation on site, we recommend a visit to one of our trade fairs or events.

Deal locator
Fairs and events 

On our homepage you can search for a dealer in your area by entering your postcode or town (also possible internationally). The dealers are trained by us and can support you with advice on all aspects of cycling ergonomics.

Please note that the product range is different for each dealer. Also the possibility of a test phase as well as conditions, can differ. If you are looking for something specific, we recommend that you contact your dealer in advance. 
Dealer locator 

When ordering saddles, handles and inner barends in our online shop, we offer a longer, more extensive test possibility of up to 30 days from the date of invoice. We are convinced of our products. Therefore we also take back assembled and unpacked goods with traces of use in the mentioned period. You will get a full refund of the purchase price. 

The test phase of SQlab products in the stationary specialized trade must be clarified in advance with the dealer, since he has his own conditions. If you have any questions about saddle models or other products during the test phase, please do not hesitate to contact us at [email protected]

The test phase in the online shop refers exclusively to saddles, handles and inner bar ends. All other products are excluded from this test for various reasons. For further information please do not hesitate to contact us at [email protected]

As an end consumer without a delivery address in Germany or Austria, it is not possible to order directly from us in the online shop. Nevertheless, you can purchase our products through our international distributors or online partners.

Otherwise we recommend to visit a local dealer which you can find by our dealer search worldwide
Dealer locator 

You can pay your orders in our online shop either by prepayment, online bank transfer, credit card or Paypal. If you pay by cash in advance, you will receive a bank account in your order confirmation to which you can transfer the amount to be paid with your order number as purpose / reference.

The prices stated on the product pages include the statutory German value added tax and other price components. Please note that there is no VAT refund for exports abroad.
View Payments and Shipping

Once we have received the return, it usually takes 1-3 business days (Mon-Fri) for the credit note to be issued by the accounting department, depending on the original payment method for the order in question and the terms of the various credit institutions. The accounting department will send you a confirmation by e-mail with the process of the credit note as soon as it has been created. Due to the high traffic in the summer season, the refund may take a few days longer, but it is always within the legal 14-day limit.

The personal data that you provide with your order will be recorded in our merchandise management system and will not be deleted even after the order process. These data are required by the tax office through the statutory tax and commercial retention periods.

For a more detailed insight into the handling of your personal data, please refer to our General Terms and Conditions and our Privacy Policy.